Refund, Returns & Replacement Policy
At yourPrint, we take pride in delivering high-quality, personalized products tailored to your needs. Our goal is to ensure that you are completely satisfied with your purchase. However, because most of our products are custom-made, our return and refund policy may differ from traditional eCommerce websites.
Custom-Made Products
The return, replacement & returns policy applies to non-defective & defective products. Since our products are uniquely customized to your specifications, we accept returns or offer refunds on personalized items when they meet one of the following conditions:
- No Questions Asked Return for Non-Customized Products: If you have purchased a non-customized product and wish to return it for any reason, we offer a no-questions-asked return policy within 7 days of delivery. The product must be unused and in its original packaging.
- Incorrect Customization: If the customized product you received does not match the customization details you provided (e.g., wrong design printed etc.), we will reprint the item or issue a refund. Contact us within 7 days with clear evidence of the error. This is applicable for non-defective as well as defective products.
- Damaged or Defective Products: If your product arrives damaged or defective, you can request a replacement or refund within 7 days of delivery. Please provide clear photos/videos of the damage or defect along with your order details.
How to Request a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact our customer service team here with your order number, a description of the issue, and supporting evidence (photos of the defect, damage, or incorrect customization).
- Our team will review your request within 48 hours and provide further instructions for return or replacement. In case of fully accepted return/replacement, the refund/exchange will be done free of cost.
- For accepted returns, the product can be reverse picked up by our courier partners subject to availability of reverse pickup service on your pincode. The return can be done via reverse pickup or courier to our office free of cost. The return label will be included in the package.
Refund Process
- Approved refunds will be processed within 7 business days and credited back to the original payment method.
- For replacements, please allow up to 7 business days for production and shipping.
Contact Us
If you have any questions about our return and refund policy, please contact us here.