Frequently Asked Questions

Open any product and use our online design tool to add your text, photos or logo, or start from a ready-made design. You'll see a live preview before adding it to cart.

No, you can check out as a guest. Creating an account lets you track orders, reorder and manage your addresses more easily.

Most products can be ordered in small quantities. If a product has a minimum order quantity, it is shown on the product page.

Yes, as long as the order hasn't gone into printing. Use My orders -> Edit design here in chat, or from My Account.

Yes. The design tool shows a live preview of your customised product before checkout.

Yes. Open the order in My Account and use Order Again to repeat it.

For sharp prints, upload high-resolution images (ideally around 300 DPI at print size). Low-resolution images may look blurry when printed.

Common image formats such as JPG and PNG work best, and PDF, WebP and SVG uploads are also supported. The design tool will guide you while uploading.

We check your design for basic issues only - for example, if no design has been submitted, our customer care team will contact you. Spelling and similar content are not checked, so please review your design carefully before ordering.

Yes. On the product page you can choose our Design on WhatsApp option before adding to cart - our customer care team will then contact you on WhatsApp to confirm your design.

You are responsible for ensuring you have the rights to any text, images or logos you upload for printing.

Three: Standard Delivery (across India), Express Delivery (major cities), and Same Day / Next Day Delivery (depending on the order cut-off time).

It depends on the product and the delivery mode you choose. The estimated delivery date is shown on the product page and at checkout once you enter your pincode.

On eligible products in serviceable pincodes, orders placed before the daily cut-off (around 1 PM IST) qualify for Same Day Delivery; orders placed after the cut-off move to Next Day Delivery.

Same Day / Next Day Delivery is available in Delhi/NCR, on eligible products and serviceable pincodes. Enter your pincode on the product page, or use Quick delivery items in this chat, to check availability for your area.

Enter your pincode on the product page, or use Quick delivery items in this chat to check the fastest option for your area.

Delivery charges depend on the shipping mode you select, the weight of the shipment and the delivery location - the final amount is shown at checkout. We also offer a free delivery tier on Standard Delivery, which is calculated automatically at checkout.

Yes. Standard Delivery is available across India. Express and Same Day / Next Day Delivery are available in select cities and regions.

Yes - for international delivery, please visit our international store at yourprint.com.

Use My orders -> View or track an order in this chat. We also send tracking details by email and SMS once your order ships.

Check the latest status under My orders. If it is past the expected date, use More help with this order -> My order is delayed and our team will follow up.

Yes, before the order ships. Use My orders -> Edit address.

For a paid order that isn't printed or shipped yet, use My orders -> Change size / colour / model and tell us what you need; our team will help if it is still possible.

We accept UPI, debit/credit cards, net banking, wallets, Buy Now Pay Later (BNPL) and Cash on Delivery.

Yes, partial COD is available - you pay a small amount upfront (usually 20%) and the balance on delivery. The upfront amount is charged because products are customised to your requirements.

Yes. Payments are processed through secure, encrypted payment gateways and we do not store your card details.

Use My orders -> Payment issue -> Payment made but not recorded and share your payment reference. If a payment was deducted without an order being placed, it is usually auto-reversed by your bank; our team will help reconcile it.

Yes, a tax invoice is generated for your order. Add your GST details at checkout if you need them on the invoice.

Yes, as long as it hasn't gone into printing or shipping. Use My orders -> Cancel order.

There are no cancellation charges. However, an order can be cancelled only until it has gone into the printing process.

Refunds are typically processed within 7-10 working days, depending on your payment method and bank.

Because products are personalised/customised to your design, they can't be returned for a change of mind. If an item arrives damaged, defective or incorrect, we'll arrange a replacement subject to our replacement policy. We will need visual proof such as an unboxing video along with product photos and videos to process the replacement.

Once your order is delivered, use My orders -> Replace order, select the affected item(s) and share photos/videos so our team can process it quickly.

Refunds are typically processed within 7-10 working days, depending on your payment method and bank.

Use My orders -> Payment issue -> Refund not credited yet and we'll check the status and follow up.

The price depends on the product and the options you choose (such as size, material and quantity), and it updates live as you customise.

Yes. For most products, bulk discounts are applied automatically - the price updates on the product page as you increase the quantity, and reflects in your cart. For large or corporate requirements, you can also use Bulk / corporate order for a custom quote.

Currently we offer 10% cashback credited to your yourPrint wallet on successful delivery of your order, subject to terms and conditions. This is our only ongoing offer at the moment.

Yes. Tap Bulk / corporate order to send an enquiry and our team will get back with pricing and timelines.

Yes. Use Bulk / corporate order, or Shopping & pricing -> Price or quote for a specific product.

Use Something else, or Contact us about this order, in this chat to reach us on WhatsApp or email. We usually respond within 4-6 working hours.

We offer 24x7 AI chat support right here for instant self-service, plus WhatsApp and email support from 10 AM to 8 PM.

Yes! Download the yourPrint app for Android from the Google Play Store to design, order and track your orders on the go.

Follow us on Instagram, Facebook and YouTube for the latest designs, offers and inspiration. You can also tap Follow us in the menu.